What information do we collect?
If you email us through the “Contact Us” link on this site or fill out a “Request an Appointment” form, we ask you for information such as your name, email address, and phone number so we can respond to your questions and comments. You may choose to provide additional information as well.
How do we use your information?
Mobile/messaging opt-in data will not be shared with third parties for their marketing purposes.
By choosing Ambient Edge, you can expect to receive a variety of messages, including appointment reminders, helpful updates about your services, and occasional marketing offers.
By opting into SMS communications fromAmbient Edge, you agree to the following terms and conditions:
- Brand Name: Ambient Edge; Ambient Edge, Cooling, Heating, Refrigeration, and Plumbing (“We”, “Our”, “Company”)
- Types of Messages: By providing your mobile number, you consent to receive SMS messages from Ambient Edge, including but not limited to appointment reminders, service updates, special offers, and promotional messages related to services.
- Message Frequency: The frequency of messages may vary depending on your interaction with our services. You may receive multiple messages per month, based on your inquiries, service requests, and any promotions we may offer.
- Message & Data Rates: Message and data rates may apply to messages sent to or from your mobile device. Please contact your mobile carrier for details on their rates.
- Customer Care Contact Information: For support or assistance, reply HELP to any message, or contact us via email at support@ambientedge.com for customer service inquiries.
- Opt-Out Information: You may opt out of receiving further SMS communications at any time by replying STOP to any message. Upon opting out, you will no longer receive messages from Ambient Edge.
By using our services and agreeing to these Terms & Conditions, you consent to receive SMS messages from us as described above.
We will share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.
We do not sell or otherwise disclose personal information about our website visitors, without their prior authorization. We may share information provided by our visitors with service providers we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the personal information you have provided through this website in a manner that is consistent with this Privacy Statement.
How do we use cookies, web beacons, and tracking technologies?
Like many companies, we use browser cookies on this website. Browser cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. We use browser cookies to tell us, for example, whether you have visited us before or if you are a new visitor, and to help us identify site features in which you may have the greatest interest. Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site. The “help” portion of the toolbar on most browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie, and how to disable existing browser cookies. Remember, though, without browser cookies, you may not be able to take full advantage of all our website features.
For each visitor to a CCS website, CCS’s web server automatically recognizes and stores information, such as the visitor’s IP address/domain name combination and any referring websites. We use this information to understand visitor traffic patterns through our websites for purposes such as enhancing their usability. Your computer provides this information automatically each time you log on, unless you have activated blocking technology available in some browsers.
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. Certain pages on our site may contain “web beacons” (also known as Internet tags, pixel tags, and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. We use log files to store the data that is collected through web beacons. CCS also uses third-party web beacons to help manage online advertising. These web beacons are provided by our ad management partners, such as Google Analytics and Omniture. These files enable Google Analytics and Omniture to recognize a unique cookie on your web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie on your web browser was placed by CCS, or by another advertiser who works with Google Analytics. With both cookies and web beacon technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address.
Telemarketing and SMS Disclosure
By providing us with your telephone number(s), you give us and our agents and assignees permission to call you and to send you text messages on such number(s) with information about our HVAC and other services. You understand that your consent is not required to receive any of our services. We may make telephone calls and send text messages manually, or we may use automated telephone dialing systems, text messaging systems, or artificial / prerecorded voice systems. You acknowledge that telephone voicemail and text messages may be heard or viewed by anyone with access to your devices, and we are not responsible if information is communicated to an unintended recipient. You also promise to notify us if you discontinue the use of any telephone number that you give us. You understand that, when you receive our calls or text messages, message and data rates may apply. You agree that we have no liability for such charges. You acknowledge that this consent forms part of a bargained-for exchange. If you have the right to revoke this consent, you may exercise this right by notifying us of your intention to opt out by hitting the appropriate button on our E-communication or notifying us at the number or address posted on our website. For more information, please see our Terms & Conditions.
Call and Meeting Recording Disclosure
For quality assurance, training, and internal review purposes, we may record or monitor phone calls and sales meetings with our Comfort Advisors. By engaging in these communications—whether by phone or in person—you acknowledge and consent to such recording. We are committed to protecting your privacy and handling all personal information in accordance with applicable data protection laws and our Privacy Policy.
How do we protect your information?
Ambient Edge and its vendors employ reasonable administrative and technical security measures in place to help protect against loss, misuse, and alteration of the information under our control. However, as with any Internet website, it is not possible to guarantee that the site will not be attacked or that the information you provide will not be compromised.
How can you control what information is collected and used?
For more information about Google Analytics, including information about how to opt out of these technologies, go to www.google-analytics.com. For more information about Omniture, including how to opt out of these technologies, go to www.omniture.com.
How can you access your information?
To access, update, and/or delete your information, please reach out to Ambient Edge through our contact us form or by writing us at:
Ambient Edge
270 Kino Avenue
Kingman, AZ 36409
How can you contact us with privacy questions?
If you have any questions or comments about this Privacy Statement or if you would like us to update information we have about you or your preferences, please contact us by clicking on the Contact Us link located at this site, or by writing us at:
Ambient Edge
270 Kino Avenue
Kingman, AZ 36409
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or by looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us via email using our “Contact Us” form.