There are two main reasons why your employees should know all they need to know about your kitchen equipment. First, when they know how to operate equipment properly, they are less likely to break the equipment, leading to costly repairs and replacements. And second, the more efficiently they use your equipment, the less you’ll waste in both energy and the costs you pay to use that energy.
If, however, your employees did everything right and your equipment still suffered a breakdown, we here at Ambient Edge can help. Our technicians are proud to provide you with top-of-the-line customer service anytime, day or night. Give our office a call at (888) 240-8283, and we can set you up with a service appointment.
Training, Training, and More Training
Never underestimate the value of a properly trained employee. The more they know, the fewer mistakes they’ll be likely to make, and the more efficiently your business will run. Show your employees exactly how to work every piece of equipment in your kitchen. This includes showing them how to clean the machines and how to provide routine maintenance until a technician can provide more thorough maintenance in accordance with your preventative maintenance contract.
This may seem like a no-brainer, but you’re also going to want to remind them to shut off equipment when it’s not in use. Not only does this use less electric and puts less wear-and-tear on the appliance, but it also reduces the risk of a fire hazard in certain cases. For instance, if you normally have a slow period around 3:00 every afternoon, turn off two of the burners on your range. Not only will this reduce energy lost, but it will also prevent a potential fire.
Keep It Clean
Perhaps the most important aspect of any kitchen is its hygiene. Not only is a dirty kitchen disgusting, but it can also pose a real danger to both your customers and your staff. In fact, food-borne illness is one of the most common reasons why workers in the foodservice industry take their sick days.
To keep your employees and your customers safe, train your employees to use the proper cleaning methods, including the proper cleaning products. When their workstations are sanitary, they reduce the risk of both contracting and spreading food-borne illnesses.
Don’t Assume Common Sense When a Reminder Will Do
There are many things you may think your staff is aware of simply by way of common sense, but a gentle reminder never hurts. For example, train your staff not to stack boxes up against your refrigeration units. Cooling systems rely on proper airflow in order to remove the heat. When you stack boxes up against these systems, you reduce the airflow supply, which causes the compressor to work harder and the machine to eventually break down.
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Instructing Your Managers
Typically, when you hire a new manager, you assume he’s done all this before and does not require the kind of in-depth training that new staff members may need. However, he may have worked with different makes and models of the kitchen equipment that your staff is currently using, or he may not have any experience with your particular machines at all.
Be sure to train your managers on the proper methods of maintaining and cleaning your equipment. Educate them on the parts of the systems, like their coils and condensers, and offer them DIY solutions to some of the more common problems that can affect these systems. And, of course, instruct them that if they’ve performed the necessary checks and still can’t solve the problem, they are authorized to call a repairperson if they feel it is necessary.
Having a Kitchen Equipment Failure? Call Ambient Edge!
With the amount of turnover in the restaurant business, you may be too busy to train the next guy as thoroughly as you did the first. He may, therefore, make a mistake that leads to the failure of your kitchen equipment. If this is your current situation, don’t worry – Ambient Edge can help!
We’re here 24 hours, 7 days a week so that we can work around the availability of our customers. If you’re experiencing an issue with your restaurant equipment, no matter what time of day it is, give us a call. If it’s a non-emergency, feel free to fill out the contact form on our website. Either way, we’ll make sure we get to you ASAP so that we can get you back up and running so you can get back to doing what you do best, so call today!